3CX Cloud PBX Service for Your Business

Local Numbers
Virtual mobile numbers come without a SIM card. This means you can't use them to make or receive regular mobile calls.

National Number
National numbers aren't tied to any city or region, only to a country.

Mobile Numbers
You can get geographic numbers for a city like Stockholm (8) or Paris (9), or for part of a city like Manhattan (212).

Toll-Free numbers
Toll-free numbers are usually free for the caller. If you have a toll-free number, you pay for the call.

User Extension

Local Extension: Local extensions: Registered on the same network as the server. Available local extension types include Bluetooth, ISDN, wireless, IP phone, fax and more.

Remote Extension: Remote extensions located/registered outside the system's network — currently only IP phones and softphones — share the features and functions of local extensions.

Call Monitoring

Permission-based call monitoring lets authorized users listen to and monitor calls in real time.

Music on Hold

Music on hold for callers can be managed and organized into folders, ready to use by all users, queues and auto attendants.

Ring Groups

Assign a set of extensions to a group, and every call to that group rings all members.

BLF call park

By monitoring calls, all "parked" communications are highlighted in the phone's busy lamp field (BLF).

Internal Call Transfer

Choose one or more numbers to ring so the caller is connected to the extension.

Hunt Group

Rings several extensions at the same time so any of them can take the call.

Do Not Disturb

Send all calls to voicemail or forward them to another number for a period the user sets.

Caller ID

Choose whether to send your caller ID when making a call.

Last Call

Find the last number that called a specific line.

Call Pickup

Pick up ringing calls from any line in a specific group.

Call Filtering and Blocking

Filter or block incoming calls by rules, such as anonymous numbers or calls from telemarketing companies.

Speed Dial

Speed dial works with the *130 access code. Dial *130XX (XX is a two-digit speed dial code) to call the extension linked to that code.

Delete Recordings

The delete recordings app lets users access recorded messages through Self Care: CDR. Log in to Self Care, go to CDR and choose Advanced: Delete Recordings.

Call Listening

Accessed from Self Care: CDR, where users can go to CDR and choose Listen. The selected call recording is downloaded as a local file to play.

Call Monitoring

Call monitoring lets users monitor calls in real time just by dialing *199 followed by the extension they want to monitor.

Automatic Callback

This feature lets you call the PBXware system directly, which identifies you by caller ID, and hang up. The system then calls you back on the number in the callback list.

Personalized IVR

Caller:When calling the personal IVR, the caller can choose to connect or leave a voicemail. If they connect, they're asked for their name and then the phone rings. If they choose voicemail, they go straight to voicemail.
Agent: When a call is answered, the agent hears the caller's name and can connect the call, transfer it to another extension or send it to voicemail.

Pause Call Recording

Use the *9 access code to pause recording of outgoing calls.

Line Seizure

The exit digit lets callers leave the voicemail system while leaving a message. When selected, the caller is transferred to a system destination the user has set.

Time Zone

Remote users can change their time zone, giving accurate information about when messages were left.

Extra Features

• Operations planning – incoming calls can be sent to specific services by date and time
• Direct calling - to user extensions
• Ring options - after a selection, users can hear a ringtone, music, hold or silence
• Rings before answer - Set the number of rings before the IVR answers
• Account access only - requires users to enter a specific account number before continuing
• Open / closed status - skip the IVR by simply turning off the service and route callers to the operator
• Custom greetings - upload a custom message through the web browser

VoIP services

Make and receive calls anywhere with internet.

Caller ID

Choose whether to send your caller ID when making a call.

Conference

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Multilingual

The PBXware graphical user interface (GUI) is available in English, French, German and Spanish, with more languages on request.

Monitoring

An authorized PBXware user can set alarms under server settings. The Monitoring Interval (minutes) self-monitors normal operation and restarts the server if it detects a change from its normal state. A Scheduled Restart/Reload (hours) can also be set to ensure and maintain system reliability.

System Backup

All system data files are backed up to a folder on the server, making it easy to restore the system if needed. The backup folder can also be mounted as another hard drive, tape, CD, etc.

Time Zone Support

Remote users can change their time zone, giving accurate information about when messages were left.

IVR Capabilities

Interactive Voice Response (IVR) auto attendants play pre-recorded messages and let callers navigate touch-tone menus to reach the right function.
PBXware supports standard (0–9), multi-digit (0–99) and PIN-based IVR types:

• Auto attendant
• Conference
• Directory
• Fax to email
• Queue
• Remote Access
• User/Extension
• Voicemail

Call Forwarding

Call forwarding sends all incoming calls to a chosen number. It can be set for specific conditions: unconditional, unavailable, busy and no answer.

Instant registration

Lets the user start recording instantly during a call by entering the *159 activation code.

Call Recording

All incoming and outgoing calls can be set to record by choosing "Record Calls = Yes" in user settings. Always check that call recording is legal before using this feature.

Status Panel

This desktop app lets you monitor other PBXware users in real time and call them with one click.

Call Park

Call park lets a user park a call while moving to another place where the call can be resumed.

Call Screening

This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered by whether they are anonymous or come from a specific caller or telemarketer.

Shared Lines

Share one phone number across several phones. Answer calls from any of them.

Paging/Intercom

Lets one or more phones auto-answer calls through their speakers.

Remote Access

Mobile users can call the system from a direct-dial number to get a callback. When the call comes back, the user enters a PIN to authenticate and can then call any destination their normal user privileges allow.

Web Callback

The web callback option sends a request to the PBXware system over the internet, which calls the number that matches an entry in the web callback list.

Online User Guide

Enable / disable showing a user's extension in the directory.

Call Logs

During normal operation the system produces detailed CDRs (call detail records). These CDRs can be exported in CSV format.

Directory/BLF list

With the directory feature, you can add any extensions you want to the directory. Used with a phone that has Busy Lamp Field (BLF) enabled, you can pick the number you want to monitor from the directory just by using the BLF buttons.

Company/System Directory

all compatible phones can be set to show a company directory in the phonebook.

PSTN/VoIP trunks

PBXware supports a range of industry-standard PSTN/VoIP trunks for T1/E1 PRI, BRI ISDN, POTS analog and VoIP (SIP, IAX) services. Apart from the physical and performance limits of the PBX hardware used, there's usually no limit on the number of incoming and outgoing lines per server.

Voicemail

Assign by user, group or time of day

Voicemail to email

Get your voicemails by email and listen on the go.

Advanced voicemail

Standard advanced voicemail features include PIN protection, multiple mail folders, a web interface for voicemail control, voicemail forwarding, a visual message-waiting indicator, a message-waiting dial tone and more.

Voicemail Groups

Send a message to a group of users by dialing one number and leaving the message.

Unified messaging

Voicemail notifications by email, handset, pager and web.

Greeting

Use greetings to strengthen your brand and image.

CRM Integration

Native integration with all major CRM systems. Designed to use URL-open events (for inbound and outbound calls, when a call is answered or ringing) that integrate with any third-party CRM.

Outlook & Exchange Integration

Sync Outlook and Exchange contacts with Communicator and call directly from Communicator or from Outlook using the built-in add-in. On incoming calls, Outlook shows the information it has about the caller.

Conference

Conferencing lets callers — wherever they are — talk as if they were face to face. Participants just dial the conference number via a local extension, PSTN or VoIP, with a sufficient internet or PSTN connection.

Conference Permissions

Conference permissions can be customized for individual or group use.

Conference Monitoring

To listen in without joining, enter the *500 access code followed by the conference number. If you want to speak in one of the calls, enter ** and the conference number you're listening to. You can reset with *0.

Instant Messaging Server

With a compatible Jabber client, PBXware lets an organization communicate via instant messaging while keeping the same phone and chat numbers.

On Desktop and Mobile

A Mobile Unified Communications app designed to give desktop business users a set of features and benefits that turn your company communication system into a real powerhouse. Available on Microsoft Windows, macOS, Ubuntu Linux, Google Android and Apple iOS.

Comprehensive User Features

• Comprehensive user features
• Call control using a physical device
• Company directory list
• Google contact list
• Drag-and-drop functionality
• Call Transfer
• Instant Messaging
• Phone Swap
• Voicemail
• File Sharing
• MS Outlook Integration
• Browser Integration
• Department group messaging
• CRM Integration
• System notifications